Contents
To the Reader
UNIT 1：Telephone Calls
Lesson 1：Calling for Someone
Lesson 2：Leaving a Message
Lesson 3：Asking for Calling Back
Lesson 4：Invitation
Lesson 5：Making an Appointment
Lesson 6：Booking Plane Tickets
UNIT 2：Routine Office Work
Lesson 7：Faxes
Lesson 8：Business Correspondence
Lesson 9：Filing
Lesson 10：Buying Office Supplies
Lesson 11：Memorandum
Lesson 12：Daily Schedule
Lesson 13：Computer Operation
Lesson 14：Arranging a Meeting
Lesson 15：Taking Minutes
Lesson 16：Arranging a Business Trip
UNIT 3：External Affairs
Lesson 17：Receiving Visitors
Lesson 18：In the Reception Room
Lesson 19：Company Tours
Lesson 20：Signing S Contract
Lesson 21：Dealing with Complaints
UNIT 4：Office Communication
Lesson 22：With Colleagues
Lesson 23：Daily Problems in the Office
Lesson 24：Recruiting
Lesson 25：Training